Help
Support
Contact
Write to us about anything. Every message is read by the people who make Trig.
- Bugs, crashes or anything that behaves oddly
- A peak you can see that Trig does not name, or a label beside its peak
- A wrong peak name, height or position
- Trig Pro, purchases and restoring
- Ideas and feedback
Email support@thetrig.app. Tell us what you expected, what happened and where you were pointing. A screenshot helps. Please leave out sensitive personal information.
In Trig, Settings → About Trig → Share app information gives you the app version, build and iOS version to paste into your message. It includes nothing else: no location, no camera images, no logs.
Common questions
What mountain am I looking at?
Open Field, allow location and camera, and aim at the ridge. Trig identifies the mountain peaks in front of you from its built-in catalogue and the terrain around you, and places a name on each one the elevation model says you can see. Hold still for a moment so the skyline can align, then tap any label for the peak’s height, distance and bearing. No account is needed.
Why does a peak I can see have no label?
Trig only names a peak when the elevation model shows a clear line of sight from where you are. A nearby ridge in the data, a missing or wrong height in the catalogue, or too little room on screen can each leave a peak unnamed. If you are above the ground, for example at a window or on a tower, set Camera height in Field so the line of sight is calculated from the right place.
Camera height and alignment in Field →
Still not right? Email support@thetrig.app.
Labels sit beside the peaks instead of on them.
Stay in one spot, aim at a clear ridge and pause briefly. If Trig asks, turn slowly about 10–15° and pause at another part of the ridge. Keep away from cars, railings and other metal that disturb the compass. If a label is still off, use the hand control to align it manually. Trig keeps your alignment locked and never silently re-aims it.
Still not right? Email support@thetrig.app.
Where does the AR scan work?
The peak catalogue covers the world, with over 1.4 million named peaks. The terrain needed to confirm visibility currently covers roughly 56° south to 60° north, which includes all of Bosnia and Herzegovina. Small local gaps can occur inside that band.
Can Trig name the mountains in a photo?
Not in a saved photo. Trig does not recognise anything in the picture. It works out from your location, the direction the iPhone points and the elevation model which peaks are in front of you, then labels them in the live camera view. Camera frames never leave your iPhone. For a clean picture with the names on it, set terrain lines to Off in Field and take a screenshot.
Does Trig work without a signal?
The peak catalogue is built into the app. Maps and terrain need either a connection or a saved offline region. With Trig Pro, save a region under Saved regions before you go and wait until it shows as ready; it covers the area you choose plus a 30 km scan range around it.
A peak has the wrong name or height.
Peak names and heights come from OpenStreetMap and GeoNames and can contain errors. Tell us the peak, what you believe is correct, and a source if you have one. Corrections reach the app with a catalogue update.
Still not right? Email support@thetrig.app.
How do I restore Trig Pro on a new iPhone?
Sign in with the same Apple Account, then open Settings → Trig Pro → Restore in Trig. Pro is tied to your Apple Account, not to a Trig account.
Still not right? Email support@thetrig.app.
How do I cancel my subscription?
Open Settings → Trig Pro → Manage subscriptions in Trig, or your Apple Account’s subscriptions in iPhone Settings. Access continues until the end of the period you paid for. Deleting the app does not cancel the subscription.
How do I ask for a refund?
App Store purchases are refunded by Apple, not by Trig. Request one through Apple’s Report a Problem page.
Using Trig safely
Trig is for identifying and exploring terrain. It is not a navigation or safety tool. Stop somewhere safe before raising your camera, carry a proper map, and do not treat a label as evidence that a route is safe.