Privacy Policy

Who is responsible

Trig is operated by Uslužnički obrt „2H“, Zenica, Bosnia and Herzegovina. We are the controller for any personal data described on this page.

Contact for privacy questions and requests: support@thetrig.app.

What the app uses, and why

Camera and motion. The Field tab uses camera frames, device orientation and motion to compare the skyline with terrain data and to place peak labels. This processing happens on your iPhone. Camera frames are not uploaded. Anything you choose to share, such as a screenshot, is sent only where you send it.

Location. Trig uses your position, altitude and their accuracy to find nearby peaks and to set your viewpoint for terrain. A last-known position is stored on your device so maps and startup can work before a fresh fix arrives. You can change or revoke location access in iPhone Settings at any time. Revoking access stops new location use but does not by itself erase the stored last-known position; deleting the app does.

Settings and downloads. Language, appearance, onboarding choices, saved-region details and downloaded map and terrain resources are stored on your device. You can remove saved regions in Trig under Settings → Saved regions.

Purchases. Apple processes all App Store payments. Trig receives verified transaction information from Apple, such as which product you own and when a subscription expires or is revoked, only to decide whether Trig Pro is active. Trig never sees your payment-card details, and Pro is not tied to a Trig account.

Support email. If you email us, we receive your email address and whatever you include. Please avoid sending sensitive information. Mail to support@thetrig.app is delivered to a Google Workspace mailbox we operate, so Google processes it on our behalf. We keep support correspondence for 24 months after the last message in a conversation, then delete it, unless a legal obligation requires us to keep it longer.

Services that receive data from the app

Service	When	What it receives
Mapbox	Showing maps and saving offline map regions	Requested map areas, IP address, device and app information. Mapbox can also collect location and usage telemetry, which you can turn off from the ⓘ attribution control on any Trig map.
Terrain tiles (Mapzen / Tilezen on AWS Open Data)	Downloading elevation data	Requested terrain tile areas and IP address
Overpass (OpenStreetMap)	Rare fallback when the built-in catalogue cannot answer	A geographic area around your viewpoint and IP address
Open-Elevation	Looking up a missing height for a public peak	The peak’s coordinates and IP address
Apple	Purchases, restores and subscription management	Handled under Apple’s own privacy policy

Because the areas Trig requests are usually near you, these requests can reveal your approximate location to the receiving service. Each provider’s own policy governs what it does with that data: Mapbox, Apple.

What Trig does not do

• It has no user accounts and no sign-in.
• It contains no analytics or advertising framework and records no usage events.
• It does not upload camera frames.
• It does not sell personal information or track you across other companies’ apps and websites.

How long information is kept

Information stored on your device stays there until you remove it in Trig or delete the app. Deleting the app does not cancel an App Store subscription and does not erase data already held by the services above. We ourselves keep only support correspondence, for the period stated above, and the website statistics described below.

Legal basis, your rights and complaints

Where data protection law such as the EU General Data Protection Regulation applies, we rely on the following legal bases. Verifying your Pro purchase is necessary to perform our contract with you. Answering your support email is necessary to handle your request, and keeping the correspondence afterwards is our legitimate interest in resolving follow-up questions. The website statistics rest on our legitimate interest in knowing which pages are read, as explained below. Processing that happens only on your iPhone, such as camera analysis and location use, is done by your device at your request; we never receive that data.

You have the right to ask what personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to receive a copy in a portable format where the law provides for it. Because Trig has no accounts, we hold personal data about you only if you have emailed us. To exercise a right, write to support@thetrig.app from the address the request concerns; that is how we verify it, and we will not ask for identity documents. We answer within one month.

You can also complain to a data protection authority. In Bosnia and Herzegovina that is the Personal Data Protection Agency (Agencija za zaštitu ličnih podataka u Bosni i Hercegovini). If you live in the European Union or the European Economic Area, you can complain to the authority of the country where you live.

Trig is sold through the App Store in markets outside the European Union as well. Nothing on this page reduces rights you have under the law of the place where you live.

Children

Trig is rated 4+ on the App Store and is suitable for all ages. It collects no personal data from anyone, children included, and has no accounts, chat or user content. Purchases go through the Apple Account that holds the subscription, with the parental controls Apple provides. Parents or guardians with questions can write to the address above.

This website

thetrig.app is a static website served from Cloudflare. It sets no cookies and loads nothing from third parties; fonts come from this domain. Cloudflare processes visitors’ IP addresses and request details to deliver and protect the site.

Visit statistics. The site keeps its own statistics, on our own server and without cookies or any identifier stored in your browser. For each page we record the page view, the address of the site that linked here and any utm_source in the link, the time the page was actively visible, how far it was scrolled, and actions on the page: a click to the App Store or TestFlight, a click on the support address, a language switch, a jump within a page or a link to another site. Your IP address is not stored. At the moment of the visit it is used only to derive your country and city (as Cloudflare resolves them) and a daily visitor code, a one-way hash of the address and browser signature with a key that changes every day, so visits cannot be linked from one day to the next. Device type comes from the screen width, browser and operating system from the request headers, language from your browser’s language setting. Requests from crawlers and other automated clients are counted by their user agent, which is kept for them. These records are kept for 14 months and then deleted. We rely on legitimate interest as the legal basis: knowing which pages are read and where visitors come from, with no profile of any person. Apart from the opt-out flag described next, nothing is stored on or read from your device, so no consent banner is needed. To exclude a device from statistics, open any page with ?bez-statistike added to the address; this saves a single flag in your browser’s local storage, which ?sa-statistikom removes again.

Changes to this policy

When this policy changes, the date at the top of this page changes with it. If a change affects what the app does with your data, we also announce it in the app’s release notes and with a notice in the app before the change takes effect. Earlier versions are available on request.

Languages

This policy is published in English, Bosnian and German. If the versions differ, the English version applies.